Headquartered in Shenzhen, the company operates subsidiaries and manufacturing facilities in Wuxi, Shanghai, and Huizhou. Our service network spans 31 provinces, municipalities, and autonomous regions across China, with a primary focus on ten key markets for trenchless technology: Wuxi (trenchless drilling rigs), Shenzhen (horizontal directional drilling), Shanghai (trenchless construction), Guangzhou (rock directional drilling), Beijing (municipal trenchless projects), Hangzhou (trenchless pipeline installation), Nanjing (trenchless equipment), Chengdu (horizontal directional drilling), Chongqing (trenchless construction), and Xi'an (trenchless drilling rigs)-ensuring localized service in these critical regions.
Domestic Service Sites: Located in Shenzhen, Hong Kong, Wuxi, Changchun, and Shanghai, these sites form a comprehensive service network covering South, East, North, and Northeast China.
International Service Representation: Our network extends to South Korea, Russia, Kazakhstan, the Philippines, India, Bangladesh, Brazil, Saudi Arabia, and Iraq, covering key overseas markets across Southeast Asia, Central Asia, the Middle East, and South America.
Service Team Staffing: We maintain a dedicated service team with 15 staff members in Wuxi, 12 in Shenzhen, 6 in Shanghai, and 2 at each of our other service sites, ensuring efficient, localized service responses.
Service Response Commitment: Our service department operates on a 24/7 rotating shift basis to address inquiries and issues. For matters requiring on-site intervention, we guarantee arrival at the customer's location within 24 hours for regions in East, South, and North China, and within a maximum of 48 hours for the western region-ensuring a rapid 24-hour response for all after-sales support.
Drillto has established a "Project Downtime Risk Assurance System," elevating after-sales support from simple equipment repair to the safeguarding of project timelines. By implementing a comprehensive service framework-covering pre-sales, in-sales, and post-sales stages-Drillto ensures operational certainty for its clients.
Product Quality Warranty Period
6–12 months from the date of dispatch (subject to the terms outlined in the "Drillto Service and Warranty Commitment").
Warranty Scope
As defined in the "Drillto Service and Warranty Commitment."
Service Scope
Encompasses the entire project lifecycle-pre-sales, in-sales, and post-sales-with continuous technical and commercial consultation available.
Service Network Configuration
Domestic Service Sites: Shenzhen, Hong Kong, Wuxi, Changchun, and Shanghai.
International Service Agencies: South Korea, Russia, Kazakhstan, the Philippines, India, Bangladesh, Brazil, Saudi Arabia, and Iraq.
Personnel Allocation: 15 staff in Wuxi, 12 in Shenzhen, 6 in Shanghai, and 2 at each of the other service sites.
Response Mechanism: 24/7 shift-based support for service inquiries; on-site arrival within 24 hours for East, South, and North China, and within a maximum of 48 hours for the western regions.
Comprehensive Technical Services
Customized trenchless construction solutions for complex or challenging projects, including process optimization based on geological conditions.
Complimentary equipment operation training and hands-on technical guidance at construction sites.
Original manufacturer maintenance and technical support for drilling rigs, spare parts supply, equipment upgrades/retrofitting, and remanufacturing of pre-owned machinery.
Delivery of complete equipment sets for overseas projects, supplemented by localized technical support.
Customized R&D of drilling rigs featuring cutting-edge technologies, tailored for state-owned enterprises (SOEs) and research institutions.
All of our after-sales engineers possess over 10 years of hands-on experience in trenchless construction. Beyond rapidly repairing equipment malfunctions, they are also adept at addressing complex operational challenges-such as adapting to specific ground conditions, optimizing drilling fluid mixtures, and refining drilling techniques. By resolving both equipment and site-specific issues in a single visit, they minimize downtime caused by rig failures and ensure the successful, timely delivery of your projects.
